Refund Policy
Return and Refund Policy
Our return and refund rules address issues with products received, not changes of mind. The separate Order Cancellations section below explains which orders cannot be canceled. We review claims involving an incorrect, damaged, or defective item on a case-by-case basis and determine the appropriate resolution, subject to applicable law.
Contact us within 10 days of your delivery date to request a return or exchange for an incorrect, damaged, or defective item. All requests are subject to review and approval, to the extent permitted by law.
Order Cancellations
Orders for our built-to-order engines and cylinder heads, the M20 Stroker Kit, or CP-Carrillo forged piston sets cannot be canceled once placed. Please confirm your selection before ordering. This does not limit any rights you may have under applicable law or our review of an incorrect, damaged, or defective item after delivery.
How to Initiate a Return
To start a return, contact us at info@BimmerHeads.com with photos or video clearly showing the defect, damage, or incorrect item. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Defective Items
Please inspect your order upon receipt. If you receive an incorrect, damaged, or defective item, contact us immediately with supporting photo or video evidence so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for any reason other than receiving an incorrect, damaged, or defective item. If you have questions about whether your situation qualifies, please contact us before purchasing.
Installed Parts
Defects discovered after installation may still be eligible for a return or exchange at our discretion. However, we strongly recommend inspecting all parts thoroughly before installation. Once a part has been installed, approval is not guaranteed.
Exchanges vs. Refunds
For an approved product-issue claim, we generally prefer an exchange where possible. We determine the appropriate resolution after reviewing the issue and inspecting any returned item, subject to applicable law. If we approve a refund, it will be issued to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the error was ours (i.e., you received an incorrect item). We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection. If approved, a refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.
International Orders
For international returns, please be aware that customs duties, taxes, and fees are non-refundable. You are responsible for any customs charges incurred on returned shipments. We recommend contacting us at info@BimmerHeads.com before initiating a return to discuss the best resolution.
Abuse of Return Policy
BimmerHeads reserves the right to refuse returns, exchanges, or future service to any customer who is found to be abusing our return policy. This includes but is not limited to fraudulent claims, repeated return requests, or misrepresentation of item condition.
Policy Updates
We may update this policy from time to time. We will notify you of material changes in accordance with applicable law. Please review the current policy before placing an order.