Refund Policy

Return and Refund Policy

We only accept returns or exchanges in the event that you have received an incorrect item, or a damaged or defective item.

To be eligible, you must contact us within 10 days of your delivery date. All returns and exchanges are subject to approval. We reserve the right to deny any return or exchange request that does not meet these conditions.

How to Initiate a Return

To start a return, contact us at info@BimmerHeads.com with photos or video clearly showing the defect, damage, or incorrect item. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Defective Items

Please inspect your order upon receipt. If you receive an incorrect, damaged, or defective item, contact us immediately with supporting photo or video evidence so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for any reason other than receiving an incorrect, damaged, or defective item. If you have questions about whether your situation qualifies, please contact us before purchasing.

Installed Parts

Defects discovered after installation may still be eligible for a return or exchange at our discretion. However, we strongly recommend inspecting all parts thoroughly before installation. Once a part has been installed, approval is not guaranteed.

Exchanges vs. Refunds

Where possible, we prefer to resolve eligible claims through an exchange rather than a refund. If an exchange is not available, a refund will be issued to your original payment method once the return is received and inspected.

Return Shipping

Customers are responsible for return shipping costs unless the error was ours (i.e., you received an incorrect item). We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection. If approved, a refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

International Orders

For international returns, please be aware that customs duties, taxes, and fees are non-refundable. You are responsible for any customs charges incurred on returned shipments. We recommend contacting us at info@BimmerHeads.com before initiating a return to discuss the best resolution.

Abuse of Return Policy

BimmerHeads reserves the right to refuse returns, exchanges, or future service to any customer who is found to be abusing our return policy. This includes but is not limited to fraudulent claims, repeated return requests, or misrepresentation of item condition.

Policy Updates

This policy is subject to change without notice. We encourage you to review it periodically. Continued use of our store following any changes constitutes acceptance of the updated policy.