Shipping policy
Shipping policy
This Shipping Policy outlines our process for handling, shipping, and delivering your orders. By placing an order with us, you agree to the terms outlined below.
How Shipping Rates Are Calculated
- All shipping rates are calculated at checkout using live carrier rates based on:
- Destination
- Package weight and size
- Selected service level (ground, air, international, etc.)
Order Processing & Delivery Estimates
- Most in-stock orders ship within 1–2 business days of purchase.
- Standard ground shipping typically delivers within 3–5 business days after dispatch, depending on your location.
- Processing and transit times are estimates and are not guaranteed.
- BimmerHeads is not responsible for delays caused by carriers, weather, customs, or other factors outside our control.
Domestic Shipping (United States)
- Carrier-calculated options (such as UPS, USPS, or other common carriers) will be shown at checkout based on your shipping address.
- Some oversized or heavy items may:
- Ship separately from the rest of your order
- Require specific carriers or freight services
- Show higher shipping/handling charges due to dimensional weight
- PO Boxes, APO/FPO addresses, and certain remote locations may have limited service options or longer transit times.
International Shipping
- Available international shipping methods and prices are calculated at checkout based on your address, order weight, and carrier options.
- Duties, taxes, and customs fees:
- They are not included in our shipping charges.
- Are the responsibility of the recipient and are collected by your local customs office or carrier.
- We cannot mark orders as “gift” or declare a lower value on customs forms.
- Customs processing may delay delivery beyond the carrier’s estimated transit time. These delays are outside our control.
Oversized & Special-Handling Items
Certain products are considered oversized or require special handling
- Shipping and handling charges for these items are calculated individually at checkout.
- In some cases, oversized items may:
- Ship in separate boxes
- Ship via freight or a different carrier than the rest of your order
- Require additional handling time
Tracking & Delivery
- Once your order ships, you’ll receive an email with tracking information (where available from the carrier).
- Please allow the tracking link some time to update after you receive it.
- Once a package has been handed off to the carrier, BimmerHeads cannot control how or when it is delivered.
Address Accuracy
- Customers are responsible for providing a complete and accurate shipping address.
- BimmerHeads is not responsible for lost or delayed packages due to incorrect or incomplete address information.
- If a shipment is returned to us due to an incorrect address or repeated delivery attempts, we may charge additional shipping to resend the order.
Expedited Shipping
If you need parts on a tight timeline, expedited shipping options may be available.
- For urgent or time-sensitive orders, please contact us before ordering or refer to any expedited shipping information provided on our site.
- Expedited shipping costs are always billed at carrier rates plus any applicable handling fees.
Shipping Promotions
From time to time, we may run shipping-related promotions (for example, discounted shipping or free shipping on specific items or order values).
- Any promotional terms will be clearly stated in the promotion details (email, banner, or landing page).
- Where a promotion conflicts with this Shipping Policy, the promotion terms will apply for qualifying orders for the duration of that promotion.
Changes to This Policy
Shipping options, rates, carriers, and this Shipping Policy are subject to change without notice.
This page is the official source of truth for the BimmerHeads shipping practices. In the event of any discrepancy between this page and other information (emails, ads, or past promotions), the terms listed here will control.
By completing your purchase, you acknowledge and agree to this Shipping Policy.